JFINT

Support & contact

UptodateSoft provides onboarding and product support for JFINT — JoFotara Integration. Contact us for help connecting your QuickBooks® Online company, configuring JoFotara settings, posting or printing documents, and reviewing dashboard results.

Contact support

Support channels

Hours Sunday to Thursday, 9:00 AM to 5:00 PM Jordan time.

Expected response

We usually respond within one business day. For urgent production issues, include your company name, contact number, document type, document number, and a short description of the issue.

What to include in a support request

A focused report helps us investigate quickly. Include:

  • Your company name and QuickBooks Online company ID, if available.
  • Your registered JFINT email address.
  • The document type and number, when the issue concerns a document.
  • The approximate date, time, and action that produced the issue.
  • A screenshot of the visible message, with sensitive information hidden.
  • Whether the issue affects your production company or a test company.
Never send passwords, verification codes, license keys, OAuth tokens, or full document contents in a support request.

Privacy and data requests

Review how JFINT handles data, or follow the dedicated process to request deletion of eligible information.

Privacy Policy Open the data-deletion guide

Common questions

What data is exchanged?

The app reads selected QuickBooks Online company and accounting documents, including invoices, sales receipts, credit memos, refund receipts, customer details, and company information needed to post documents to Jofotara.

Can I disconnect?

Yes. You can disconnect your QuickBooks Online company from inside the app at any time.